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easyBus London Bus Routes

Based on our experience of transporting in excess of over 4 million passengers, easyBus have categorized the most frequently asked support issues. Our routes pages provide visual guidance on pick up and drop off points, travel guides and location tips. For your convenience we have grouped our FAQs into sections.

Routes and Timetables

Each airline carrier would advise you of the recommended check in time. Please allow enough time as delays can happen due to the traffic conditions – see below.

Don’t worry, if your plane arrives early or late

Don’t worry, if your plane arrives early or late, you may use the same ticket at no extra cost to travel on the next available bus, up to 60 minutes either side of your booked time. Please note we cannot always guarantee there will be spare seats, especially at busy times since passengers travelling on their booked service have their seats reserved and will be boarded first.

For passengers travelling to the airport from London, we strongly recommend travelling on the service for which you are booked as it is not always possible to transfer to an alternative.

Normal ticket desk fares would be chargeable outside the 60 minutes policy.

Travelling To The Airports

Please book to arrive at the airport at least 2 hours prior to your flight departure time.

It is realized that some passengers may have telephone check in and just the hand luggage. We advise you not to ignore time needed to go through the security checks and also traffic developments as these may change rapidly. Why plan stress? . This suggested two hour in most cases allow for any unforeseen delays en route (caused for example by extreme weather conditions, excessive traffic congestion or road closure) the check in process and the enhanced passport and security screening measures in place.

We offer conditional flexibility for travel subject to seats availability. You may travel within 60 minutes of your selected scheduled time without additional payment subject to seat availability. We do not guarantee travel on the immediate service and our staff will do their best to accommodate your changed circumstances.

Priority is always given to passengers who have pre-booked for that specific service.

easyBus respectfully reminds customers that as part of the booking process, the customer has confirmed that they have allowed ample time between the scheduled arrival time of the easyBus and the closure of flight check in. Airlines do not under any circumstances “hold” a flight departure pending the delayed arrival of passengers whatever their mode of travel to the airport.

Travelling From The Airport

Please book a journey at least 40 minutes after your flight is scheduled to land.

It usually takes between 40 and 60 minutes from a plane touching down to a passenger appearing in the arrivals hall having cleared (where appropriate) Passport (Immigration) Control, Baggage Reclaim and Customs.

We offer conditional flexibility for travel subject to seats availability. You may travel within 60 minutes of your selected scheduled time without additional payment subject to seat availability. We do not guarantee travel on the immediate service and our staff will do their best to accommodate your changed circumstances.

Our journey times vary according to the traffic patterns however these are continuously changing and travel delays can occur. Over 94% of our services depart and arrive within 15 minutes of the scheduled time of arrival or departure.

easyBus and its operators use their best endeavors to transport you and your luggage to your booked destination at the stated arrival time. However easyBus and its operators are not liable for any delays, consequential losses or costs incurred as a result of late departures or late arrivals.

easyBus does not give refunds (or re-credit easyBus accounts) to passengers who miss their booked easyBus (for any reason whatsoever) are unable or decide not to travel on the next available service.

easyBus is not responsible for the consequences of airline delays and flight reschedules, flight rerouting or flight cancellations. easyBus does not refund fares paid in the event of any of these occurrences.

Scheduled times vary according to the day of the week and time of day. Please consult the individual route timetables below. Over 94% of our services depart and arrive within 15 minutes of the scheduled time of arrival or departure.

Our timetables have very frequent departures throughout the night and day with direct services, fast to London.

You can view detailed timetable at one of the pages below found on our route pages use our booking engine to check timings for any route you are interested in.

Pickup and drop off points on each route vary. Please refer to our routes section for guidance. We have provided maps and descriptions for each pick up and drop off point.

The best way to check route and timing information is to review the content in our Routes section and to use our booking engine. This will show you precise departure timings for all our routes.

easyBus strongly recommends that all passengers purchase travel insurance from a reputable provider prior to their journey.

easyBus strongly recommends that you take out travel insurance because:

  • Medical Health Cover Many travellers possess the Emergency Health Insurance Certificate (EHIC). However Form EHIC merely shows that its holder is entitled, in the EU, to free or reduced cost emergency medical cover. Whilst such treatment is available in all EU countries, it is not always free and thus we would always advise the purchase of travel insurance.
  • Theft or Loss of Personal Valuables The theft or loss of personal effects and valuables can be very distressing and cause considerable disruption to a holiday or travel arrangements.
  • Transport Delays or Cancellations Carriers (Transport Providers) use their best endeavors to transport you and your luggage to your booked destination at the stated arrival time. Regrettably however there can be delays to all forms of transport which can cause significant disruption. Carriers (Transport providers) are not liable for any delays or consequential losses or costs incurred as a result of late arrival where such circumstances are outside of their control. For example: Unforeseen Traffic Delays / Congestion Accidents Causing Delays on the Service Route Severe Weather Conditions Strike / Industrial Action Air Traffic Control Delays Ground Handling Delays including delays at Immigration, Customs and Passport Control The cost of travel insurance can be a very small price to pay when compared to the costs incurred by a delay that may result for example in an additional overnight stay.

Yes of course.

easyBus is for all airline passengers, not only easyJet. You don’t even have to be flying to use our service. Book early save more – whoever you fly with!

easyBus is truly a complimentary transport service for all airline passengers. It provides the most green alternative for travel to and from the airports as our midi coaches are of latest euro IV standards. Our new comfortable air conditioned coaches have significantly lower carbon emission compared to big coaches.

We provide a reserved seat for the duration of travel. We welcome all passengers so why not give it a try and save yourself money.

Booking (How to Make / How To Change / What Time To Book / What happens If My Flight is Late)

Delayed Flights / Missed Buses

Don’t worry, if your plane arrives early or late, you may use the same ticket at no extra cost to travel on the next available bus, up to 60 minutes either side of your booked time. Please note we cannot always guarantee there will be spare seats, especially at busy times since passengers travelling on their booked service have their seats reserved and will be boarded first. Please check with the Driver at the pick up point.

For passengers travelling to the airport from London, we strongly recommend travelling on the service for which you are booked as it is not always possible to transfer to an alternative.

Normal ticket desk fares would be chargeable outside the 60 minutes policy.

easyBus does not give refunds (or re-credit easyBus accounts) to passengers who:

  • miss their booked easyBus (for any reason whatsoever)
  • are unable or decide not to travel on the next available service.

easyBus is not responsible for the consequences of airline delays, flight reschedules, flight rerouting or flight cancellations.

easyBus does not refund fares paid in the event of any of these occurrences.

Online Booker’s can print off their TICKET from easyBus.com at the time of booking. The final confirmation page has a ‘Print Tickets’ option highlighted on there.

All online booker’s MUST show printed TICKETS to the driver prior to boarding the vehicle. This is the only paper evidence that is accepted as proof of your booking.

If you do not have a ticket to show to the driver, you will be required to make a new booking at the Walk up fare price. No refund will be given even if the booking confirmation is subsequently produced or if proof of online booking is established afterwards.

Unlike easyJet (and some other airlines) we are NOT able to accept the booking reference quoted verbally or written on a piece of paper or sent to a mobile phone, PDA (Personal Digital Assistant) or similar device or displayed on a Laptop or other form of personal computer.

Your booking confirmation is automatically displayed when the booking process has been successfully completed.

If you do not have a printer available at the time of booking or if the booking confirmation is not automatically displayed with ‘Print Tickets’ option, the booking can be accessed and Tickets can be printed either immediately or at a later time by simply logging into my account.

The procedure for accessing and printing your TICKET is:

  1. Go to the easyBus home page www.easybus.com
  2. Click on the ‘my account’ tab at the top of the page.
  3. Enter your account email address and password.
  4. Click ‘log in’.
  5. By default you should be at ‘my bookings’ page. If this doesn’t happen, please select the ‘my bookings’ tab at the top of the page and it will display all your bookings.
  6. Select the booking you wish to print a Ticket for.
  7. Click on ‘view selected booking’and this will show your booking confirmation.
  8. Select ‘Print Ticket’ or ‘Print PDF Ticket’. If you are making a return journey you will need to print off a confirmation for the return journey too.
  9. Click on ‘Back’.

This will take you to the ‘My Bookings’ page where you can select the return journey and then follow the instructions above from step 6.

Please note the bookings summary page headed ‘My Bookings’ is not accepted for travel and is clearly marked ‘Not Valid for Travel’. The specific booking confirmation must be printed off (see steps 7 and 8).

Changing A Booking

Simply login to easyBus account and locate the booking(s) you wish to change. You must Cancel the existing booking first, a cancellation/admin. fee will apply, the charge will be 50% of the value of the ticket (note this excludes the card fee) and your account will be credited with the remainder of the ticket fare.

Then re-book with any new information, such as new dates of travel, new destination or changes to passenger names. This will have to be repeated for each part of your journey and needs to be done for all changes required, including changing the number of seats.

Your credit will automatically be used towards your new booking(s).

Please note that the seat price and availability may have changed. The “new” booking will be made at the current price for that journey and not the original fare paid.

All credit will be available for use on your account for a period of 12 months from cancellation. Any unused credit will not be available beyond this period.

You must cancel the original (unwanted) booking first and then make the new booking.

Do NOT make the new booking first and then cancel the original booking.

Cancelling A Booking

Please Note:

– easyBus tickets are non refundable.

– You may only cancel your booking prior to the day of travel.

– You can not cancel a booking on the day of travel or after.

– The 50% of the ticket price will be credited to your online easyBus account

– You may use any credit balance on your easyBus online account to purchase further tickets on easyBus.

– A booking once cancelled cannot be reinstated. Only a new booking can be made at the price then current.

Refunds will not be made to credit / debit cards or bank accounts.

To cancel a booking:

  1. Click on the Your Account Tab at the top of the easyBus home page www.easybus.com
  2. On the next page input your email address and password and click on “Log In”.
  3. On the next page Click on the “My Bookings” tab at the top of the page.
  4. Select the booking you have made and click on “view selected booking”.
  5. On the next page click on “cancel booking” at the bottom of the page, A cancellation/admin fee will apply, the charge will be 50% of the value of the ticket (note this excludes the card fee) and your account will be credited with the remainder of the ticket fare..
  6. You will be asked to reconfirm that you wish to cancel the booking.
  7. If you agree the booking will then be cancelled and the value of the booking credited to your easyBus online account.
  8. You will then need to repeat the procedure for the return journey if applicable.
  9. Log Out.

Reducing the number of passengers travelling.

To reduce the number of passengers travelling:

  1. Cancel the original booking
  2. Make a new booking for the number of passengers now travelling.

The new booking will be made at the current price for that journey and not the original fare paid.

easyBus strongly recommends that passengers calculate if this is a sensible course of action before cancelling the original booking. In many cases it is better to leave the booking as it is rather than cancelling a low fare booking and then making a higher fare booking.

Children (aged 3 and over), students and senior citizens all pay the same fare as adults.

Children under 3 years of age (classed as an Infant) may travel accompanied by a passenger over the age of 16. Infants are required to pay to travel on easyBus services as they will be occupying a seat.

easyBus does not provide child restraints, infant / child seats or booster seats. easyBus recommends that passengers travelling with children should ensure they bring an appropriate child restraint with them and use it in accordance with the law.

If an infant seat is carried then a seat must be booked and paid for the infant. It is the responsibility of the accompanying adult to ensure that a child restraint is used for the infant in accordance with the law.

Single Pushchairs (buggy’s and strollers) can be carried providing that they are collapsible.

Double Pushchairs (buggy’s and strollers) will not be carried.

Children under 14 years of age will not be carried unless accompanied by a responsible person aged 16 or over. easyBus reserves the right to refuse carriage to persons who are unable to prove their age. easyBus recommends that persons aged 14 – 18 carry proof of age.

Due to the competitive fares easyBus offers, easyBus is not able to offer group discounts nor discounts to easyJet passengers.

Book online for best prices, at our airport arrival ticket desks or from the bus driver*

Booking with easyBus online is easy and should take only two minutes.

The earlier you book online the more you save. Airport transfer prices start from £2 online. Book online for best prices and to reserve your seat. You can also buy tickets at non-internet prices from the easyBus driver on the day at the London departure points or from the easyBus sales desks located in airport arrivals after baggage re-claim – subject to availability. *Tickets can’t be bought from the bus driver however on our Luton Airport to Victoria route.

To make an advance booking online you will need the following:

  • An email address.
  • A valid credit or debit card.
  • Access to a printer before you travel.

You must print off tickets before you travel to show the driver. You may print tickets at anytime from your online account login before travel.

Book online in just 5 easy Steps:

Don’t forget to download our free easyBus app to track your nearest bus. Find out more detail about each of the 5 simple steps below.

STEP 1 - Booking Form Selection

  • Locate the booking form on the right hand side of most pages.
  • Select a valid From point and a valid Destination.
  • Select the number of passengers.
  • Select a Depart Date and a Depart time of the travel.
  • Check the box if you want to book a Return trip.
  • Click ‘Start Search’ to continue to Step 2.
Bus Time

STEP 2 – Select a Departure Bus Time

  • Select your Outbound and/or Return departure times/price options. You should plan sufficient time for normal airline and airport procedures and allow for possible traffic delays. easyBus is unable to guarantee times. Then click “Add to Basket” or “Checkout” to continue.

STEP 3 – Your Purchase Summary

  • Check your itinerary, then add another service if required OR simply Login and Register to proceed to final payment.
  • New Customer? Simply Register using the Customer Form. Existing Customer? Simply login using your e-mail address and password.
  • Click Next to progress to Step 4, the Final Payment Screen.

STEP 4 – Final Payment Screen (Please have your debit and/or credit card ready.)

  • Please check your Total price of your Itinerary.
  • If you are travelling on this booking select Yes. If you are not travelling on this booking select No, and enter the details of the Main/Lead Passenger.
  • Please read Terms and Conditions, and if you understand and accept the easyBus Ltd Terms and Conditions of Carriage please tick the box.
  • Please click Proceed to Pay to progress to the Online Transaction Form where you should enter your payment card details.

STEP 5 – Online Transaction Form – Debit/Credit Card Payment Details

Checkout.com our payment partner, will carry out an online authorization of your card. You may also be required to provide the credit card password in which case you will be prompted online by your card issuer.

  • Please enter the Card details of the card.
  • Please check the details you have entered. When you are certain all card details entered are correct please click ‘Pay Now’ once to progress to automatic payment processing. This may take a few minutes. Please do NOT navigate away from this page whilst processing is taking place.

Once payment processing is successful you will be redirected to the final easyBus Purchase Confirmation and Print Tickets screen.

  • Print Tickets: Print either a webpage or PDF version of your tickets. You may print tickets anytime before travel by logging into your account with your e-mail address and password. You must print off the tickets to show the driver.
  • Finally please Click Done to complete the process.

Further Advice and Help

If you do not see Ticket confirmation displayed then go to the top right hand corner of the easyBus homepage, www.easybus.com and click on the “my account” link.

Input your account email address and password and click on log in.

On the next page presented click on the my bookings tab at the top of the page.

If your booking has been made then it will be listed. You can print off the confirmation by clicking on “display select booking” and printing off the page which is then displayed.

If the booking is not listed then it has not been made and does not exist. You will need to make a new booking request from the start however your account details will have been retained and you will not need to register again.

For best prices on all London airport transfer services to GatwickStansted and Luton to London, book online early with easyBus – low cost airport transfers.

‘Item’ indicates the individual elements that make up the total price:

Ticket charge = The basic price for the service

Card Payment fee = A card fee that may be applicable for processing your online payment. Depending on the payment card used you may be charged a fee for the ticket transaction.

‘Type’ indicates whether an item will be credited back to your online account if you choose to cancel your booking.

R = The item will be credited

N = The item will not be credited. A credit balance on your account may be used to purchase further easyBus services in the future

Of course.

Simply Register or follow the booking process.

Select journey and after login you will be asked Is the payment card holder travelling on this booking? Click No complete main passenger’s details. Make payment.

Your tickets will be issued in the main passengers name.

Card Authorisation/ Credit/Debit card Payment

For each booking, our system requests authorisation from your card issuer. When that is received from your bank by our system, then our system will create a valid booking and a confirmation email is sent you and you will be re-directed instantly to a ‘Booking Confirmed’ web page. This happens instantaneously most of the time.

We have come across a number of incidences where after your card issuer approves an easyBus request, the signal confirming the approval does not reach our booking system and thus no booking is created, and you will not be re-directed to a ‘booking confirmation’ page. You have our guarantee that you will not be charged by easyBus as there is no booking. This sometimes happens due to the re-direct settings within your browser and sometimes due to timeouts between systems.

Unfortunately this does result in a ‘hung authorization’ – your card issuer has approved and allocated an amount towards an easyBus transaction and will be waiting for easyBus to present a valid booking for the settlement. This will never happen, as a booking was never created. The authorization does lapse after a few days. Until then on your online banking screen it will continue to appear as an ‘allocated amount towards easyBus’. Remember your card issuer will not ask you to pay or settle this amount on your monthly statement. You have our guarantee that we will not charge you for such failed booking attempts without giving you a booking reference.

Please do try again in such circumstances. A booking is only created when you are re-directed successfully to the easyBus ‘booking confirmed print tickets’ page.

Before your retry, please check your security settings on your browser. if it is set to ‘high’ the order transmission after authorization fails. For example –

On the Internet explorer (IE) browser menu – Select Tools -> Select Internet Options -> Select Security -> Select Internet And Select ‘Medium-high’ as the security level, If you have set this to be ‘high’ then it will not work. For Firefox and Other browsers please consult help tab.

Please read through the following process to determine where your transaction has failed. Note that various systems interact on our website; easyBus web application, Chase Paymentech, the payment processor, Fexco currency supplier (for foreign currency transactions) and your card issuer whomever that may be. If the authorization was not successful or you entered the wrong pin/security code and got locked out, you should contact your card issuer. For any other queries please contact us.

The payment process below may help you to determine where the issue is and provide a quick solution:

  1. After the login screen and confirmation of our terms and conditions you will be taken to a payment page. Here you are asked to complete your card details.
  2. If you hold a card not issued by a UK card issuer, you will receive a prompt to pay in the card’s currency. From the drop down you can select the currency of the payment. The amount shown will be the amount charged by your card issuer.
  3. Once you click on the ‘TRANSMIT’ button, the Netbanx system (our payment processor) contacts your card issuer for authorization.
  4. A small window will pop up from your card issuer, asking you to complete your security question/pin if you are registered. This is for your own security.
  5. Once correctly completed your card issuer issues an authorization code to Netbanx. If it does not, it will fail. In that case please check with your card issuer. Note there are a limited number of attempts you can enter your pin/security codes before you get locked out.
  6. The online payment screen will appear momentarily stating that your authorization was successful and the amount your card has been billed.
  7. Please be patient. The screen will re-direct you to an easyBus page – ‘booking confirmed’ and there you can print your tickets.
  8. In case you select ‘click to continue’ in point 6 above – please note we do not collect any monies until you have been re-directed to either the booking confirmation or my bookings page showing your booking on our website.
  9. You have our guarantee that we will not charge your account without a booking being made.
  10. If a booking does not appear and the page timeouts, you will then get re-directed to our home page or elsewhere – we can assure you that no booking has been made. In that case you should try again to re-book.
  11. We can assure you if a booking does not appear in your account or if you do not get re-directed to a ‘Booking confirmation’ page, then no payment would have been taken.

Online Booking and Payment (over the internet)

Online easyBus fares start at £2 one way with varying one way fare depending on the route.

We do state “From £2 one way” and “Subject To Availability” on the website and in our advertising.

Please note that £2 fares are not available on all departure times and there is a limited number of £2 seats available on selected departures.

We follow the low cost airline principle of “the earlier you book the less you pay”. This means that as seats are sold the price goes up.

Everyone pays the same fare regardless of age.

easyBus offers very competitive fares so cannot give any further discounts

Children under 14 years of age will not be carried unless accompanied by a responsible person aged 16 or over. easyBus reserves the right to refuse carriage to persons who are unable to prove their age. easyBus recommends that persons aged 14 – 18 carry proof of age.

Children under 3 years of age must sit in an approved infant seat that fits on the bus and is compliant with current UK regulations.

Children under 14 must be seated using appropriate child restraints, car seats and booster seats in accordance with UK law.

easyBus does not provide infant restraints, seats however, 1 booster seats is provided on each bus for children over 3 years of age.. Passengers with Infants must bring their own infant approved Seat and are advised to ensure they are not refused travel their own booster seat for children 3 years and over. Passengers without the required seats/restraints will be refused carriage.

All Passengers must wear seat belts. Single Pushchairs (buggy or stroller) can be carried providing that they are collapsible.

Double Pushchairs (buggy or stroller) and prams will not be carried.

Due to the competitive fares easyBus offers, easyBus is not able to offer group discount nor discount to easyJet passengers.

Walk Up fares (Pay the Ticket Desk)

If you just turn up and buy at the Airport easyBus ticket desk (Luton and Stansted Airports only) prevailing walk up fares will apply at non-Internet prices. These may change without notice. Please see the “our prices” page on each route page.

Walk Up Fares (Pay The Driver)

Walk Up and Pay the Driver fares at easyBus fares are only available on the Gatwick and Luton routes. (Currently £12 per person one way and may change without notice).

By credit or debit card. You can now pay in the currency of your debit or credit card.

Card Types accepted are: MasterCard, Switch, Visa, Visa Delta, Visa Electron and Visa Maestro (UK Sterling issued cards only). If in doubt please check with your card issuer. A fee is charged for processing credit or debit card payments.

At The Time of Travel (Airport ticket desks – Luton and Stansted Airports only)

By Cash Unfortunately we do not accept cash payments online or via our drivers.
Credit or Debit card Card Types accepted are: MasterCard, Switch, Visa, Visa Delta, Visa Electron and Visa Maestro (UK Sterling issued cards only).
Diners Club Unfortunately we do not accept Diners Club. There is no additional fee for paying by credit or debit card other than the booking fee.

Please Note:

easyBus recommends that customers book and pay in advance for their tickets in order to avoid disappointment.

The driver will only sell a Walk Up Fare immediately prior to the departure of the vehicle and once he has ascertained that a seat is available. easyBus Walk Up Fares are not available on the Luton-Victoria route where the driver is only permitted to sell Greenline fares.

easyBus does not accept telephone bookings.

The cheapest fares are usually available in advance on the website only.

At the Airports: Customers wishing to purchase a ticket or alter an existing (web) booking for travel during the ticket desk opening hours, must do so at the Ticket Desk (Luton and Stansted Airports only).

The driver will only sell a walk up fare immediately prior to the departure of the vehicle and once he has ascertained that a seat is available. Please see the our prices page. The driver will advise you of the current walk up fare. easyBus does not accept telephone bookings.

Please note that seats may appear to be available however the driver is aware of the forward pick ups on the journey so depending on total seats available he may refuse to sell walk up fares.

It is therefore recommended to book in advance to avoid disappointment and delays to your journey. Why leave it too late?

Book now

We are sorry we cannot offer discount to easyJet passengers. Our price offering is attractive already.

Effective April 14, 2008 we no longer retain your card details. Our payment processor Netbanx retain these details. Please contact Netbanx Help desk for any queries..

For each booking, our system requests authorisation from your card issuer. When that is received from your bank by our system then and only then our system creates a valid booking and a confirmation email is sent you and are redirected instantly to Booking Confirmed! web page. This happens instantaneously most of the time.

We have come across a number of incidences where after your card issuer approves easyBus request, the signal confirming the approval does not reach our booking system and no booking is created as you are not redirected to a booking confirmed page. You have our guarantee you will not be charged by easyBus as there is no booking. This happens – sometimes due to the redirect settings within your browser and sometimes due to time outs between systems.

Unfortunately this does result in a ‘ hung authorization’ – your card issuer has approved and allocated amount towards easyBus transaction waiting for easyBus to present a valid booking for settlement. This will never happen as there was no booking created. The authorization does lapse after a few days. Until then on your online banking screen it will continue to appear as an ‘allocated amount towards easyBus’. Remember your card issuer will not ask you to pay or settle this amount on your monthly statement. You have our guarantee that we will not charge you for such failed booking attempts without a booking reference.

Please do try again in such circumstances. A booking is only created when you are redirected successfully to easyBus “booking confirmed! “- PRINT TICKETS page.

Before you retry Please check your security settings of your browser. if it is set to “high” the order transmission after authorization fails. For example –

On the Internet explorer (IE)browser menu – Select Tools -> Select Internet Options -> Select Security -> Select Internet And Select “Medium-high” as the security level. If you have set this to be ‘high’ then it will not work. For Firefox and Other browsers please consult help tab.

Please read through the following process and determine where your transaction failed. Note that various systems interact – easyBus web application, Netbanx, the payment processor, Fexco currency supplier (for foreign currency transactions) and your card issuer who ever that may be. If the authorization was not successful or you entered wrong pin/security code and got locked out, you should contact your card issuer. Any other queries please contact us.

The payment process below may help you determine where the issue is for quick solution.

  1. After the login screen and confirmation of our terms and conditions you will be taken to a payment page. Here you are asked to complete your card details.
  2. If you hold a card not issued by UK card issuers you will receive a prompt to pay in card currency. From the drop down you can select currency of payment. The amount shown will be the amount charged by your card issuer.
  3. Once you click on TRANSMIT button, The Netbanx system (our payment processor) contacts your card issuer for authorization.
  4. A small window will pop up from your card issuer, asking you to complete your security question /pin if you are registered. This is for your own security.
  5. Once correctly completed your card issuer issues an authorization code to Netbanx. If it does not , it will fail. In that case check with your card issuer. Note there are limited number of attempts you can make with pin/security codes before you get locked out.
  6. Netbanx screen will turn up momentarily stating your authorization was successful and your card has been billed XX.
  7. Please Be Patient. The screen will redirect you to easyBus page – booking confirmed and there you can print your tickets.
  8. Note we do not collect any monies until you have returned to our website to either the booking confirmation or my bookings page showing your booking in case you select “click to continue” in point 6 above.
  9. You have our guarantee that we will not charge your account without a booking being made.
  10. If no booking appears and due to time out you get redirected to our home page or elsewhere we can assure you that no booking is made. In that case you should try again to rebook.
  11. We can assure you if no booking appears in your account or if you do not get redirected to Booking confirmed page no payment will be charged.
On the bus

Our luggage policy describes what is permissible on our buses and what we can carry for you. Please note that as we operate different size buses on different routes permitted luggage vary. We have provided full guidance on what can be carried on each of our current routes in our travel information pages. Please select luggage allowance for full details. The Policy section defines the luggage carrying constraints.

All passengers aged 14 and over must wear the provided seat belt when seated and the vehicle is in motion.

This is the law* and a term and condition of booking and carriage on easyBus.

Passengers aged 14 and over who do not comply with the law and this term and condition will not be granted carriage. No refund will be given to passengers denied carriage as a result of failing to comply with the law and this term and condition.

Passengers under 14 are not legally required to wear a seat belt however easyBus suggests in the strongest possible terms that passengers aged under 14 wear the seat belt provided.

easyBus does not provide child restraints, baby / child seats or booster seats. easyBus recommends that passengers travelling with children should ensure they bring an appropriate child restraint with them.

*Motor Vehicle (Wearing of Seat Belts) (Amendment Regulations) 2006.

We operate different size buses on different routes. You will find our service offering and guidelines for disable passengers under our essential information pages under special assistance section.

All found items are taken to easyBus Head Office, which is located at  easyBus House, Park Royal, London NW10 7XP.

Please submit your Lost Property issue into our customer support section giving full details of the property, date, time and destination that you travelled and a member of our team will be in touch within 24 hours via email.

Printing / Technical / Troubleshooting

The most common problem, if you cannot print tickets, is that you may have the Pop up Blocker switched on. When you click print tickets a new pop up window appears showing your tickets and an option to print. In Internet explorer click tools> pop up blocker. Switch it off for this site and you will then be able to print your tickets.

The other second common issue is tickets are printed on two pages. A large number of new printers have the option to print the content of web pages on one page. Please make sure your print setting are correctly set.

To reprint a ticket you need to select the booking from my bookings and choose option 2 – print tickets for the selected booking …from the menu below.

The other alternative is to print tickets in Adobe PDF format if you have the option and then print the tickets.

If you still have problems please do contact us but provide us with all technical information regarding operating system and printer details. We may also send you your tickets in PDF format as a last measure.

You can verify if your booking has been successful as follows:

  1. Go to the easyBus home page www.easybus.com
  2. Click on the “my Account” tab at the top of the page.
  3. Enter your account email address and password.
  4. Click “log in”.
  5. You will see all your bookings by default otherwise select “my bookings” tab at the top of the page.

If a booking is not listed in “my bookings” then it has not been made.

If this is the case please make a fresh booking request.

If your booking is not listed then and you did not receive a booking confirmation than the booking process has not completed. You will only be charged if the entire booking process is completed. There are times when computer time out and technical connection issues may result in a disconnect.

If you do not see your booking after logging in to your account and selecting my bookings page then you have not made a booking and you will need to start the booking process again.

If you receive an error message whilst making the booking, then the booking will not be made but please check your account (see above) before making a new booking request.(Please do not make a “double” booking in error as they can not be refunded).

You will have to take the appropriate action prior to making a fresh booking request.

easyBus will endeavor to assist with resolving booking problems but please provide as much detail as possible. Regrettably easyBus can not provide specific reasons for a payment card being declined unless the reason itself is provided in the error message received from the card issuer.

Error Message Unable to send CC: REJ: NOT AUTHORIZED

Unable to send Credit Card Rejected Not Authorized.

There could be a number of reasons for this message:

  1. The system timed out whilst the transaction was in progress.
  2. The card has been rejected as one of its details was incorrect
  3. The card provider has rejected the payment request.
  4. The card does not allow online transactions

Action: Retry your booking request. If this fails again (with the same error message) contact the card provider and ask for them to investigate. Please explain that it is for an online transaction and for a relatively small sum.

Error Message Unable to send CC: REJ:Pre Valid Card Decline

Unable to send Credit Card Rejected Pre Valid Card Decline

A pre valid card decline is where a card is attempted to be used before its validity (valid from) date.

Action: Update your card details to show correct date (see below) or use different card.

easyBus welcomes customer feedback.

If you wish to submit feedback then please “contact us” .

We ask that feedback is submitted via the help desk as it enables us to reply quickly and efficiently.

Should we need to see “hard copy” documents we will then give you a postal address to send the documents to.

If you wish to comment about a specific service then please include date of travel, route, scheduled time of departure, your booking reference number and your name.

General / Other

Over 94% of our services depart and arrive within 15 minutes of the scheduled time of arrival or departure. Our journey times may vary according to the traffic patterns however these are continuously changing and travel delays may occur.

easyBus and its operators use their best endeavors to transport you and your luggage to your booked destination at the stated arrival time. However easyBus and its operators are not liable for any delays, consequential losses or costs incurred as a result of late departures or late arrivals.

easyBus does not give refunds (or re-credit easyBus accounts) to passengers who miss their booked easyBus (for any reason whatsoever) are unable or decide not to travel on the next available service.

easyBus is not responsible for the consequences of airline delays, flight reschedules, flight rerouting or flight cancellations.

To read your help desk answers:

A query you raise will be responded to within 24 hours of its receipt. You will receive a response to your registered email address. You can subsequently access all your queries as follows:

  1. Go to the easyBus home page www.easybus.com
  2. Click on the tab contact us. Select contact Customer service through online form. Select my current issues from left tab.
  3. Enter your user name and password
  4. On the next page you will see a tab my current issues you will see a list of all the queries you have asked.
  5. Click on the query you wish to see the full answer for.

How does the Help Desk Work?

When you post a help desk query, an email is sent to the Help Desk Staff advising them there is a query that needs replying.

The staff reply (please note the desk is manned 09.00 17.30 Mon-Fri only and we allow 24 hours for a reply to be sent. You will then receive an email advising you that a reply has been posted and you can then access it as above.

The email shows the status of the reply. It does not mean that the action requested has been carried out.

Status Guidance:

Resolved : A full answer has been posted and no further answer will be given unless the enquirer adds to the initial query.

Updated : An answer has been given and a further reply will be given later, usually when information has been obtained.

Closed : easyBus considers the issue closed and no reply will be given on this subject.

If you wish to add additional information or ask another question then please update your query. Please do not create a new (additional) query.

Information will be made available closer to Christmas 2019.