Travelling with easyBus?

Help and Advice for all Passengers

Please note that easyBus does not have a phone helpline. Read below to find out how to get assistance.

Booking Enquiries

Please note that once a booking has been made, easyBus tickets are non-refundable and non-changeable. However, if you need to cancel your ticket you can do that for a 50% penalty fee. The balance will be credited back to your easyBus account for use on any future bookings in the next 12 months.

If you have had an email from easyBus regarding your booking and wish to contact us, please submit an enquiry using our feedback form. Please remember to include;

– Booking reference number.
– Email address you gave at the time of booking.
– Route e.g. Stansted to London, one way or return.
– Booking Date and Time of Departure.

Looking for More Help?

We have created a list of Frequently Asked Questions to help you with questions you may have about booking and travelling with easyBus on any of our routes.

Travel Tips

Please make sure you read our policy regarding child seats.

We cannot accept booking confirmations as proof of travel. Please be sure to present your ticket to the driver at the start of your journey and retain the ticket for its duration. When purchasing a ticket from the driver, always ask for a receipt and retain this as proof of purchase for the length of your easyBus journey.

Check the destination printed on your ticket before boarding the bus at the stop to ensure you arrive at the right destination.


If you have feedback relating to your journey please use our feedback form to contact us. We welcome your questions, comments and concerns.

Visiting our Head Office? Here’s where to find us.