What happens if I miss the easyBus / my flight is delayed, cancelled or rerouted?
Delayed Flights / Missed Buses
Don't worry, if your plane arrives early or late, you may use the same ticket at no extra cost to travel on the next available bus, up to 60 minutes either side of your booked time. Please note we cannot always guarantee there will be spare seats, especially at busy times since passengers travelling on their booked service have their seats reserved and will be boarded first.
For passengers travelling to the airport from London, we strongly recommend travelling on the service for which you are booked as it is not always possible to transfer to an alternative.
Normal ticket desk fares would be chargeable outside the 60 minutes policy.
You must go to the easyBus ticket desk (in the arrivals concourse) where seat availability can be confirmed and your booking confirmation amended. If that service is full (or on the Luton service our allocation on that service is full) you will be advised of the next available departure time and you will be given reserved seats on that departure.
If the easyBus ticket desk is closed please see the Service Supervisor / Driver at the pick up point.
Note: At Gatwick Airport, easyBus no longer has a desk from 13th July 2012. Please go to the bus stop.
easyBus does not give refunds (or re-credit easyBus accounts) to passengers who:
- miss their booked easyBus (for any reason whatsoever)
- are unable or decide not to travel on the next available service.
easyBus is not responsible for the consequences of airline delays, flight reschedules, flight rerouting or flight cancellations.
easyBus does not refund fares paid in the event of any of these occurrences.